The following Booking Conditions and General Information form the basis of the
contract between you and our travel partners Leisure Direction Ltd which acts
as agent for travel and accommodation providers who have agreed to be bound by
these terms. Please read this information carefully before booking your holiday
as they set out our respective rights and obligations. Telephone bookings are
only accepted on the assumption that you have read and agree to these booking
conditions. Your contract with us and all matters arising from it are governed
by English Law and the courts in England shall have exclusive jurisdiction. A
contract exists when we issue a Confirmation Invoice on behalf of the travel and
accommodation providers. All holidays offered by our travel partners Leisure Direction
are bonded in accordance with ABTA and CAA requirements - ABTA Number V473X, ATOL
4658.
Call
0870 442 2408 today!
Your
Commitment To Us - Booking, Deposit & Payment
Once you have decided upon your route, date and approximate time of your outward
and return travel, along with any accommodation and/or insurance requirements
(if applicable), then call us to make your reservation request.
You will be asked to pay the holiday deposit of £30 per person (Ski holidays
£50pp/Disneyland® Resort Paris 10% of accommodation and 100% of transportation
cost per person/Travel only - full payment required at the time of booking), including
children, plus insurance premiums in full. The balance of the holiday cost must
be received by us not less than 60 days before departure. We do not send out reminders.
If you paid your deposit by credit card, the balance will be automatically deducted
60 days before departure unless we have received payment by other means by this
date. Credit card charges of 1.25% apply for deposits and balances. Alternatively,
you may post us a cheque for your deposit/balance or pay by Switch or delta to
avoid these charges.
If we do not receive full payment on time, we reserve the right to treat your
booking as cancelled by you and the scale of cancellation charges described below
will apply. If your booking is made within 60 days of departure then full payment
must be made at the time of booking. Money paid to a Travel Agent is held by him
on our behalf.
Flight seats, Eurostar seats and Channel crossings are subject to availability
and schedules are subject to change without notice. The number of places available
on any flight, train or ferry is restricted and it is possible that places may
be fully booked even though places may still be available for sale in a different
booking class on the same service.
In the event that we are unable to confirm your booking immediately, we will willingly
request your transportation and/or accommodation requirements extra to our allocation.
However, we will require full payment prior to making such requests as you will
be committed to our booking conditions (and cancellation/ amendment terms) as
soon as we secure the requested services. In cases where we are unsuccessful in
securing the requested services according to your requirements, we will immediately
refund all monies in full.
Call
0870 442 2408 today!
Your
Contract
For all services we act only as your agent and your contract for travel and accommodation
will therefore be with the relevant supplier. This comes into existence when we
issue our holiday confirmation invoice.
Call
0870 442 2408 today!
Changes
By You
If you wish to alter any details of your booking once we have sent the confirmation,
we will do our utmost to help provided charges are sent in writing to us, Recorded
Delivery. Where we can make the change requested, we charge a £30 amendment
fee. Changes cannot be made within 2 weeks of departure. If we are unable to make
any requested change and you do not wish to continue with the booking then our
cancellation charges, as detailed below, will apply. Please note that Eurostar
reservations and flights cannot be changed after a reservation has been made and
any alteration request will incur a 100% cancellation charge.
Call
0870 442 2408 today!
Cancellations
By You
If you wish to cancel your holiday in whole or in part after your booking has
been confirmed, you must write to us straight away, using Recorded Delivery. Your
notice of cancellation is effective from when we receive it in writing. If you
do cancel, we will charge a cancellation fee on the following scale (with the
exception of Travel only, where carriers' terms and conditions apply outside 14
days of departure):
Amount of notice you give us before the scheduled departure date Cancellation
charge (% of holiday price excluding insurance premium)
More than 56 days:
56 - 15 days
14 - 0 days
Deposit:
50% (or deposit if greater)
100%
No refunds will be made on insurance premiums under any circumstances. If the
reason for cancellation is covered by your holiday insurance policy you should
make a direct claim to the insurance company.
Call
0870 442 2408 today!
Commitment
To You - Changes Or Cancellations By Us
In the unlikely event that we will have to make any changes to your holiday we
will advise you at the earliest opportunity. Most changes, if they occur, will
be minor. Should the change be of a major nature i.e.travel departure delay of
more than 12 hours and/or a downgrade of accommodation and/or relocation of holiday
to a different region, you will have the choice of the following:
a) accepting the change or b) accepting another available holiday from us at the appropriate price
or c) cancelling your holiday
If you choose a. or b. we will pay reasonable compensation as shown below. If
you choose c., we will refund you all the money you have paid plus reasonable
compensation on the scale shown below.
Period before departure within which major change is notified to you Compensation
per fare-paying passenger.
More than 56 days:
56-15
days
14-0 days
Nil:
£10
£20
Call
0870 442 2408 today!
Important
Compensation will not be payable for minor changes or if we are forced to cancel
or in any way change your holiday due to war, riot, civil or nuclear disaster,
fire or adverse weather conditions: or as a result of unusual and unforeseeable
circumstances beyond our control amounting to force majeure.
Call
0870 442 2408 today!
GUARANTEED
NO SURCHARGES
The price of your holiday is fully guaranteed and will not be subject to any surcharges.
We reserve the right to revise prices for new bookings in the event of any change
of exchange rate. The price we confirm at the time of booking is the price you
pay. (Please note local taxes can be introduced in holiday areas at any time and
payment would be your.responsibility.)
Call
0870 442 2408 today!
Our
Responsibility
We have exercised care in making arrangements for your holiday and described the
elements of your holiday in accordance with our latest information, at the time
of producing any written confirmation. Should any changes occur in descriptions
of these elements, after the time of producing such written information, we will
notify you when you make your booking. We accept responsibility should the services
we are contractually bound to provide prove deficient or not of a reasonable standard,
and for the acts and/or omissions of our employees, agents, sub-contactors, and/or
suppliers, except where personal injury, illness or death results to the signatory
to the holiday contract and/or any other person named on the booking form. Our
liability under this paragraph is limited to the holiday price of the person(s)
affected in total. Furthermore, where services are provided by any air, sea or
rail carrier and/or accommodation supplier, our obligations are limited in the
manner provided by international conventions in respect of these carriers and
suppliers. If you or any member of your party suffer death, bodily injury or illness
arising from negligent acts or omissions of our employees, agents. suppliers (other
than air, rail and sea carriers performing any domestic, internal or international
carriage of whatsoever kind for whom we accept no liability), their sub-contractors,
servants and/or agents, we will accept responsibility, provided that they were
acting within the scope of, or in the course of their employment when the accident
occurred, and where the failure to perform or improper performance was due to
the fault of such person and not to an event which such person could not foresee
or forestall even if they had taken all due care. In return, you must notify us
of your claim within 28 days of your scheduled date of return, agree to assign
to ourselves or our insurers any rights you have against any third party relating
to the claim, and agree to give us your full cooperation if either ourselves or
our insurers wish to enforce any rights against the third party in respect of
your claim. If you or any member of your party suffer death, illness or injury
whilst overseas arising out of activity which does not form part of the holiday
arranged through us, we shall, at our discretion, offer advice and assistance
to help you in resolving any claim you may have against a third party provided
we are advised of the incident within 90 days of the occurrence. Where legal action
is contemplated, our authority must be obtained prior to commencement of proceedings
and be subject to your undertaking to assign any costs recovered or any benefits
received under an appropriate insurance policy to ourselves. Our costs in respect
of the above on behalf of you and your party shall not exceed £5000 in total.
You agree to indemnify us against all losses and/or damage arising directly or
indirectly from any act, default or omission of yours.
Call
0870 442 2408 today!
Complaints
If you have a problem or complaint during your holiday you must contact the local
owner/agent or accommodation manager immediately so that they have an opportunity
to put it right. Should the problem not be resolved satisfactorily in your opinion,
the complaint must be reported to our UK office at your earliest opportunity whilst
you are in resort to enable our UK management to take remedial action. If the
matter still cannot be resolved and you wish to take it up with us on your return,
you should write to us with full details within 28 days of your return from holiday.
We aim to give full satisfaction but if agreement cannot be reached you may wish
to refer the matter to arbitration under a special scheme devised by arrangement
with the Association of British Travel Agents, but administered quite independently
by the Chartered Institute of Arbitrators. The scheme provides for a simple and
inexpensive method of arbitration on documents alone with restricted liability
on the customer in respect of costs. The scheme does not apply to claims for an
amount greater than £1500 per person. There is also a limit of £7500
per booking form. Neither does it apply to claims relating solely or mainly to
personal injury or illness. Any dispute must be referred to arbitration within
nine months of your return from holiday.
Call
0870 442 2408 today!
Conditions
Of Carriers And Suppliers
Many of the services which make up your holiday arrangements are provided by independent
carriers and suppliers. Those carriers and suppliers provide these services in
accordance with their own terms and conditions which may limit or exclude their
liability to you, usually in accordance with International Conventions. Copies
of the relevant terms and conditions are available by prior arrangement from ourselves.
You and your party undertake to abide by the regulations of accommodation owners,
carriers and other suppliers during your holiday. We reserve the right to terminate
the holiday contract, without notice, of anyone who, in our opinion, behaves in
such a way as to cause danger, distress or annoyance to anyone or damage to property.
Refunds or expenses will not be payable by ourselves in such circumstances and
we will not have further responsibility towards such persons. Furthermore. the
whole party will be responsible for paying us for any direct or indirect damage,
loss, expense or cost you or any member of your party causes. Holiday details
are issued on the sole responsibility of our travel partners Leisure Direction
Ltd. It is not issued on behalf of and does not commit the carriers mentioned
in it or any other carrier whose services are used. Tickets are issued as part
of a total package and partial refunds cannot be considered in any circumstances.
Tickets are not interchangeable between carriers. Open dated return tickets will
not be issued. Our travel partners Leisure Direction Ltd cannot replace or refund
tickets which are lost, stolen or destroyed. Please check ticket details before
travel, including check-in time. In the event of delay to scheduled services,
please check with your carrier for details of their arrangements. We bear no responsibility
for any liability for any such delays. In any case, we advise you to check with
port/station authorities before departing.
Call
0870 442 2408 today!
Important
Notice
From time to time our travel partners Leisure Direction may mail its customers
with a variety of interesting opportunities from itself and other reputable companies.
If you prefer not to receive such offers, please write to: Dept ED, Leisure Direction
Ltd, Image House, Station Road, London N17 9LR.
Call
0870 442 2408 today!
General
Information
Descriptions: The accommodation we offer ranges from simple to luxurious
and can vary in size, style and comfort. Classifications: Star ratings are official
local ratings and these are often based upon technical specifications, not quality.
Facilities: Certain facilities, entertainment and organised activities may be
restricted during off-peak periods. There may be some facilities advertised which
cannot be made available as they are subject to weather conditions, volume of
support, time of the year or local laws and regulations. Such events are regrettably
beyond our control. Local Amenities: Market days may vary without notice. Many
shops, restaurants and museums close on public holidays. Taxe De Sejour: A holiday
tax may be levied by French hotels at the discretion of the local authority of
between FF2-7 per person per night, including children. Passports and Visas: A
full 10 year passport is required to travel abroad. Please allow 12 weeks for
a postal application. Holders of non-EC passports must check visa requirements
with the relevant consulate. Health & Safety: Safety standards and local regulations
are those of the country concerned. We advise you to exercise care when finding
yourself in unfamiliar surroundings. For example, please familiarise yourself
with the location of fire exits, check the depth of the swimming pool, do not
allow children to go alone into lifts or onto balconies and satisfy yourself that
children's play areas are safe. At the time of printing, no specific vaccinations
or inoculations are recommended for travellers to the destinations offered by
our travel partners Leisure Direction Limited. Leaflets T2 and T3 (Health Advice
to Travellers) are available from your local DSS office or travel agent. Personal
and Motoring Insurance: We strongly recommend that you take out comprehensive
personal insurance when booking your holiday. You are also strongly advised to
take out vehicle breakdown insurance when taking your car abroad. Remember to
take your vehicle registration and full drivers license with you. A "Green
Card" obtainable from your normal car insurers proves you have the legal
minimum insurance in the EC. Refunds: We cannot refund unused hotel vouchers or
transport tickets. Special Requests: Please note any special request on your booking
form and advise at the time of booking. We will endeavour to pass your request
to the hotelier but they cannot be guaranteed and we cannot accept liability if
the hotelier fails to meet the request Departure Documents: Generally dispatched
7-10 days before departure.
LEISURE DIRECTION LIMITED
IMAGE HOUSE
STATION ROAD
LONDON
N17 9LR
